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Friday, November 22 • 9:00am - 10:00am
Using System Center 2012 - Service Manager in Edmonton Catholic Schools (Microsoft’s Service Desk Software)

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This presentation will provide an overview of the capabilities of the Microsoft Service Desk solution which is available to school jurisdictions through the provincial Microsoft License agreement. Next we will take an in-depth look at "Incident" and "Service" management including the workflow that ECSD uses to manage these request.

avatar for Shaun Ericson

Shaun Ericson

Partner, Cireson
I work at Cireson. To put it simply, we are leaders in all things considered Microsoft System Center. We’re here to help. Join the conversation @teamcireson.
avatar for Ian Macialek

Ian Macialek

Manager of Information Services, Edmonton Catholic Schools

Friday November 22, 2013 9:00am - 10:00am
Room 107

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