Loading…
This event has ended. View the official site or create your own event → Check it out
This event has ended. Create your own
Building a schedule here does not guarantee you a space in the sessions, nor does it register you for the conference.
View analytic
Friday, November 22 • 9:00am - 10:00am
Using System Center 2012 - Service Manager in Edmonton Catholic Schools (Microsoft’s Service Desk Software)

Sign up or log in to save this to your schedule and see who's attending!

This presentation will provide an overview of the capabilities of the Microsoft Service Desk solution which is available to school jurisdictions through the provincial Microsoft License agreement. Next we will take an in-depth look at "Incident" and "Service" management including the workflow that ECSD uses to manage these request.

Speakers
avatar for Shaun Ericson

Shaun Ericson

Partner, Cireson
I work at Cireson. To put it simply, we are leaders in all things considered Microsoft System Center. We’re here to help. Join the conversation @teamcireson.
avatar for Ian Macialek

Ian Macialek

Service Desk Supervisor, Edmonton Catholic Schools


Friday November 22, 2013 9:00am - 10:00am
Room 107

Attendees (29)